FAQ's

Frequently Asked Questions

  1. What is The Suckie? The Suckie is a handheld food sealer designed to extend the freshness of your food while reducing waste. It uses reusable vacuum bags that are freezer-friendly, microwave-safe, and suitable for sous vide cooking.

  2. How does The Suckie work? The Suckie utilises vacuum sealing technology to remove air from the bags, creating an airtight seal that preserves the freshness of your food. Simply place your food items in the vacuum bag, close the double seal firmly, attach The Suckie, and press the button to remove the air. Once sealed press on the valve to ensure it is closed correctly. 

  3. What if my bags aren't sealing? Try avoid anything with fine particles as these may get trapped in the valve and lose suction. Some food products have off gassing, such as roasted coffee beans which emit carbon dioxide gas or fermented foods. This may appear that the bag is losing a seal when it is not. Try re-sealing frequently to remove this gas. Some bags may also be faulty and break over time, check the valve for any particles getting trapped, cuts or damage. Throw away any bags you suspect are damaged. If any brand new bags you receive are broken, please let us know and we will help you out. 

  4. What are the benefits of using The Suckie? The Suckie helps save money by reducing food waste and prolonging the shelf life of your groceries. It also minimises the use of plastic with its reusable vacuum bags, making it an eco-friendly choice for food storage.

  5. Is The Suckie easy to clean? Yes, The Suckie features a detachable and cleanable liquid catcher, making it easy to maintain hygiene and cleanliness between uses.

  6. How is The Suckie powered? The Suckie is rechargeable using a micro USB cable, which is included with your purchase for added convenience.

  7. What is the return policy for The Suckie? We offer a 30-day return policy for The Suckie, provided it is returned in its original condition. If you're not satisfied with your purchase for any reason, simply contact us within 30 days of receiving your order to initiate the return process.

  8. How long does shipping take? We offer free shipping with tracking for all orders, which typically takes 5-10 days to arrive. Please note that as an Australian-owned company, The Suckie is shipped from our overseas supplier, and there may be a delay with tracking information for the first few days.

  9. What is the warranty for The Suckie? The Suckie comes with a 6-month manufacturer's warranty, covering any defects in materials or workmanship. Please note that the warranty does not cover misuse or accidental damage.

If you have any further questions or concerns about The Suckie, feel free to contact our customer support team for assistance. We're here to help!