Shipping
Shipping Information
At The Suckie, we are committed to delivering our products to you no matter where you are in Australia and the world. Our goal is to ensure that your experience with us is seamless from browsing to unboxing.
Free Shipping
We are pleased to offer free shipping on all orders, making your shopping experience even better. There are no hidden fees or additional charges – the price you see is the price you pay.
Estimated Shipping Time
Our average shipping time is approximately 8 days Australia wide. While we strive to get your order to you as quickly as possible, please note that our shipping timeframe is an estimate and actual delivery times may vary. This is due to the fact that our products are sourced from top-quality partners from around the globe to ensure you receive the best.
Shipping Process
Once you place an order with us, you will receive an email confirmation containing your order details. When your order is dispatched, we will send you a shipping confirmation email with a tracking number so you can follow your package's journey to your doorstep.
International Shipping
Please be aware that your order will be shipped from our international facilities. Due to the international sourcing of our products, your order may take a bit longer to reach you, but rest assured, it's on its way and will be worth the wait. We will soon be transitioning all our stock domestically here in Australia! We're just getting started, thank you for helping us build something great.
Customs and Import Taxes
Customers are responsible for any customs and import taxes that may apply. We're not responsible for delays due to customs, but we will do our best to minimise any potential delays.
Order Tracking
We provide tracking for every order. You can track your shipment using the tracking number provided in your shipping confirmation email.
Questions and Support
If you have any questions or need assistance with your order, please don't hesitate to contact our customer support team. We're here to help!
Returns
For information regarding returns, please visit our Returns page. We have outlined all the details to make any return process smooth and straightforward for you.
Thank you for choosing The Suckie. We can't wait for you to receive your order!