Returns & Warranty

Refund Policy

At The Suckie, we stand behind the quality of our products and want to ensure that our customers are completely satisfied with their purchases. We adhere to Australia's fair trading and consumer protection laws, ensuring you can shop with confidence.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on our products. If for any reason you are not satisfied with your purchase, you are entitled to a full refund within 30 days of receipt, provided the item is returned to us in its original condition and packaging.

Return Process

  1. Initiate a Return: Contact our customer service team to initiate a return. You will be given instructions on how to proceed.
  2. Ship the Item Back: Please send the item back to us at the address provided by our customer service team. Note that the cost of return shipping is the responsibility of the customer.
  3. Refund Processing: Once we receive the returned item and confirm it is in its original condition, we will process your refund. The refund will be issued to the original payment method used at the time of purchase.

Condition of Returned Items

To be eligible for a refund, the item must be returned in its original condition and packaging. Items that are damaged, altered, or not in their original condition may not be accepted for return.

Exclusions

Please note that our 30-day money-back guarantee does not cover normal wear and tear or damage caused by improper use or accidents. If your return is due to a product fault, please refer to our warranty policy below.

Warranty Policy

We offer a warranty period that reflects our confidence in the product's quality and durability. Our vacuum sealers come with a 6 month warranty covering any manufacturing defects. During the warranty period, if you experience any issues due to manufacturing defects, we will repair or replace the product at no additional cost.

Contact Us

If you have any questions about our refund or warranty policies, please contact our customer service team. We are here to assist you and ensure your shopping experience is positive and straightforward.

Thank you for choosing The Suckie.